2010 ITP Web Site Benchmark Usability Study

In the spring of 2010, ITP conducted a series of usability studies on its Web site in order to ascertain how well the current site meets the needs of ITP's customers. Below you will find a link to the study report and slides from the presentation of the report.

Usability Study ReportPDF
Comprehensive document describing how we conducted the study, what we found, and high level recommendations for redesigning the ITP Web site.

Usability Study PresentationMicrosoft PowerPoint
Slides of a 30 minute presentation on the study results, given at the August 19th, 2010 Web Coordinators meeting.