Contact Information

All EERE Web sites should include basic contact information. Including this information identifies site ownership and provides users with a way to provide feedback and seek additional information. People listed as contacts should be familiar with the content of the site.

Including contact information is an Office of Management and Budget policy for all federal agency public Web sites. For more information about this requirement, see the contact information page of the Federal Web Content Managers Toolkit.

Requirements

Every EERE Web site must include a "Contacts" page. It is usually placed in the "About" section and listed in the left navigation. The contacts page should include the organization mailing address and phone number(s) as well as an e-mail address.
Every EERE Web site must link to EERE's e-mail policy and privacy statement. This is included as part of the security and privacy notices that are linked to from the footer of every EERE Web page.
Every EERE Web page must include a Webmaster link in the footer. This link may connect to a standard Webmaster page or open a blank e-mail addressed to the Webmaster.

Best Practices

Use Webmaster Inquiry Forms

Protect your privacy and yourself from spam e-mail and viruses. Do not publish personal e-mail addresses on Web sites. Instead, use an alias such as "Solar Webmaster" for e-mail contact or use a form for inquiries instead of e-mail.
A standard inquiry form is available for program sites and subsites. An example is the Communications Standards Webmaster form. Contact Shauna Fjeld to get the code for this form.
An interim menu page can filter inquiries and refer them to appropriate parties. For an example, see EERE's Webmaster page. Used for EERE corporate pages, this Webmaster page lists five frequent inquiry types.
Inquiries and responses should be archived and kept for 3 years. Inquiries are classified as program "correspondence" for records management purposes.

Reduce Maintenance

Contact information changes often and is a large maintenance task. Minimize the locations where contact information is located to reduce maintenance, but be sure the information is easy to find. Update the contact information as organizational changes occur.