Webinar on Review of EERE Web Site and Consumer Site
This webinar from December 18, 2007, covers Brian Lamb's analysis of the EERE Consumer site's main purpose, its primary audiences, and its usefulness. All customers come to EERE sites to conduct specific tasks or address specific needs, and Brian discusses how we can learn about those audience tasks and needs across EERE.
Brian Lamb is an associate of Gerry McGovern, who has developed a methodology for analyzing large sites for task completion.
- Giraffe Forum
Gerry McGovern blogs about customer-centric Web content.