Customer Information and Behavior Working Group
Co-Chairs:
Vaughn Clark, Office of Community Development, Oklahoma Department of Commerce
Rebecca Wagner, Nevada Public Utilities Commission
View Customer Information and Behavior Working Group members.
The Customer Information and Behavior (CIB) Working Group advances the State and Local Energy Efficiency Action Network's (SEE Action) efforts with state and local governments to change residential energy consumption behavior by using information and feedback. The CIB Working Group focuses on bringing about behavior change that will lead energy customers to reduce energy consumption. The working group has developed a blueprint aimed at assisting state and local governments with how to use energy information and feedback to change residential energy consumption behavior, and achieve deeper energy and emissions savings.
The CIB Working Group has set these goals:
- By 2020, reduce residential electricity consumption by 4% by increasing customer awareness of energy use
- In the next 2-3 years ensure that 20 million U.S. residential households participate in an on-going energy use information feedback program (an increase from 2 to 4 million current participants).
In 2011, the CIB Working Group has set a goal to build expertise on the potential energy savings available from programs that target residential consumer behavior changes by:
- Providing tools and resources for regulators and policymakers about data issues associated with energy efficiency
- Supporting the development of uniform methods to measure energy savings from energy efficiency programs targeting behavior changes.
Working Group Scope
The scope of the CIB Working Group includes identifying residential energy efficiency programs that target behavior changes, data needs, and privacy rules to support the programs. In the future, CIB will expand its scope to address:
- Commercial, industrial sectors, and non-electric sectors
- Energy efficiency opportunities enabled by dynamic pricing and smart grid
- Cyber-security, customer data standards, and interoperability.
Priority Solutions and Actions
To achieve its goals the CIB Working Group focuses on three priority areas:
- Increase data access for utilities, administrators, and others
- Improve design of behavior change programs
- Ensure accurate evaluation, measurement, and verification of feedback savings.
Learn more about CIB's priority solutions and actions.
Contacts
For more information on the Customer Information and Behavior Working Group, contact:
- Michael Li, U.S. Department of Energy, Office of Electricity
- Stacy Angel, U.S. Environmental Protection Agency
Key Resources »
- SEE Action Fact Sheet
- Evaluation, Measurement, and Verification (EM&V) of Residential Behavior-Based Energy Efficiency Programs: Issues and Recommendations
- A Regulator's Privacy Guide to Third-Party Data Access for Energy Efficiency
- Customer Information and Behavior Blueprint
- Customer Information and Behavior Executive Summary
- Customer Information and Behavior Fact Sheet
- Overview of Residential Energy Feedback and Behavior-based Energy Efficiency Technical Report